Hi James,

 

We're sorry you're seeing that problem. Hopefully I can help you find a solution.

 

I test MGET regularly on a Vista machine with ArcGIS 9.3.1 (which is really just 9.3 Service Pack 2, but ESRI decided to change the version number at the last minute). So we know it does work, the trick is figuring out why it is not working for you.

 

What error message do you receive?

 

In order to install MGET your user account must be in the Administrators group. Most likely it already is, unless you are using a computer at an organization where the IT department exerts a large degree of control on personal computers. If you do not have administrative access, you will have to get help from your IT staff.

 

The usual reason for installation problems on Windows Vista is the new User Account Control (UAC) feature of Windows. This is the feature that is responsible for all the additional prompts when you try to install something or perform other tasks that configure parts of your computer. I turned it off completely on my own computer. Microsoft does not recommend this unless you are an expert user who is comfortable disabling the additional line of safety that UAC provides against malicious programs.

 

If you believe this may be the problem, try this:

 

1.    After downloading the MGET setup program to a folder, navigate to that folder with Windows Explorer, right click the setup program, and select Run As Administrator.

 

2.    If that does not help, you can try disabling UAC completely. Just put "disable Vista UAC" into your search engine for instructions. Some sites tell you several ways to do it. I recommend the simplest way, which is through the Control Panel.

 

I hope this helps. If you can give some more detail about the error message, I can probably provide better advice.

 

Best regards,

 

Jason

 

 

Hi,

I have downloaded the MGET version for the Python 2.5 I have on my Vista machine, running ArcGIS 9.3  I can’t get the installer to run, and get an immediate error after starting the installer.  Any ideas to get around this would be greatly appreciated.

Thanks.

 

J Price