Hi William,

I’m sorry you’re encountering this problem. I can help you fix it.

Recently, someone else contacted me after receiving the same error message. In that case, there was an installation problem on the machine: Python itself was not installed properly. It could be that in your case, or it could be some other things. I should be able to narrow it down if you can answer some questions:

1.    What version of MGET did you try?

2.    Did this machine ever have any version of ArcGIS on it other than 10?

3.    Did you ever install Python yourself, or did you allow ArcGIS to do it for you? (If you don’t know, most likely ArcGIS did it for you.)

4.    Can you please go to the Windows Control Panel and then the Add/Remove Programs (if Windows XP) or Programs and Features (if Windows Vista or Windows 7) and tell me the names of all programs that begin with the word Python? If it is easy, just send me a screen shot.

And finally, could you please try this procedure:

1.    Save the attached file to your desktop.

2.    Double click on the saved file. A window will open and then close rapidly.

3.    There will be a new file on your desktop called GetMoreInformation.txt. Please email it to me.

Thanks,

Jason

Hi Nicholas,  I am a student at San Francisco Stae University. I am using the mget tool for a Marine Gis Lab that I am working on. Some other students and I have run into an error while using the SampleRasters script. The error we are getting is: module named _GeoEcoArcGISHelper
Failed to execute (ArcGISRasterSamplerSampleRasters). We are using ArcMap 10 and using the script as a toll right out, and not in python. Any Help you could provide would be helpful. Thanks,

-William Emigh